How to cancel my premium membership?

Please note that if your subscription was purchased through a third party account, such as iTunes or Google Play, the subscription must be cancelled in accordance with that third party’s terms and conditions.

Please continue according to your subscription:

Android/Google Play Subscriptions

To cancel the automatic renewal of your subscription on your Android phone, please continue with the following steps:

  1. On Android, open the Google Play Store, then tap Menu > Subscriptions.
  2. On a computer, go to play.google.com, then in the left menu click My subscriptions.
  3. Open the subscription you want to cancel.
  4. Tap Cancel. You will receive a confirmation message.

Google provides a detailed description on how to cancel a subscription. You will find detailed instructions, on how to cancel your premium membership here:

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid

Apple App Store/iTunes Subscriptions

To cancel the automatic renewal of your subscription on your Android phone, please continue with the following steps:

  1. Open the Settings app and select iTunes & App StoreApple IDView Apple ID
  2. Tap Subscriptions (if you don’t have any app subscriptions this button will not be displayed).
  3. Select your FindPenguins subscription from the options.
  4. Tap the switch to turn off your subscription.

Apple provides a detailed description on how to cancel a subscription. You will find detailed instructions, on how to cancel your premium membership here: https://support.apple.com/HT202039

If you have any questions or need help canceling your subscription and turning off auto-renewal from the App Store or iTunes, contact Apple Customer Support.

Free Subscriptions

Free premium memberships cannot be cancelled. Simply wait until your membership expires.

You didn't find the answer to your question?  Contact support